Cancellations, Changes, and Returns Policy

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We strive to accommodate cancellations, changes, or returns whenever possible, while maintaining fairness for both parties. Please review the following guidelines carefully.


1. Cancellations or Changes Prior to Installation
Cancellations or changes will be honored at no additional cost provided that:

• Work on the project has not commenced;
• Permit applications have not been submitted; and
• Materials have not been ordered or procured.

In such cases, any deposit paid will be fully refunded within 7 business days, less any fees already incurred (e.g., processing or administrative costs).
Cancellations or changes involving specialty, custom, or non-stock items may incur a restocking fee of up to 40% of the item's cost.
If a cancellation occurs after the down payment has been made and materials have been ordered:

• A cancellation fee of 25% of the total project cost will apply; and
• An additional restocking fee of up to 40% of the item's cost may be assessed.

If ordered materials cannot be restocked, returned to the supplier, or resold due to their custom nature or condition, no credit or refund will be issued for those items. We will provide documentation upon request explaining any non-refundable amounts.


2. Returns of Installed Equipment
Once equipment has been installed, it is considered used and is generally non-returnable. However, at our sole discretion and subject to inspection, we may accept the return of installed equipment under the following conditions:

• The customer will receive a refund of no more than 60% of the original purchase price of the equipment (equivalent to a minimum 40% deduction to account for usage, handling, and depreciation)

• The customer will be responsible for the full cost of the original installation ( $150)

• The customer will be charged an additional uninstallation/removal fee of $150 (or the actual cost if higher).

Any approved refund will be processed within 30 business days following completion of uninstallation and return of the equipment in acceptable condition. Shipping, handling, or additional repair costs (if the equipment is damaged) will also be deducted from the refund.
This policy balances customer flexibility with the practical realities of our business, including costs associated with ordering, installation, and handling specialized water purification equipment. All cancellations, changes, or return requests must be submitted in writing to [email protected]. If you have questions or need clarification, please contact our customer service team prior to placing your order.