Thank you for choosing G3I – your trusted local partner for pure, healthy water in South Florida! By booking an appointment with us (Juan and the G3I team), you agree to the following terms. We’re here to make the process easy and keep your water systems performing at their best.


Appointment Booking & Confirmation

• All appointments are scheduled through this booking system and confirmed via email/SMS.
• We require accurate contact and address information at the time of booking.
• In-home visits are for the address provided—any change of location must be communicated at least 24 hours in advance.

Cancellations & Rescheduling

• Cancellations or rescheduling requests must be made at least 24 hours before your scheduled time.
• Late cancellations (less than 24 hours) or no-shows may result in a $75 cancellation/no-show fee (charged via the payment method on file or invoiced separately) and may affect future priority scheduling.
• We understand life happens—please just let us know as soon as possible so we can adjust.

Arrival & Access

• We aim to arrive within your booked time window. Traffic or unforeseen delays in the West Palm Beach/Boca Raton area may occasionally occur—we’ll notify you if running more than 15 minutes late.
• Safe, clear access to the system location (e.g., under sink, garage, utility area) is required. Please provide gate codes, pet info, or entry instructions in the booking notes.
• If access is not possible at the scheduled time, it may be treated as a no-show.

Services & Scope

• Maintenance visits include standard inspection, filter/lamp replacements (as needed per your system), sanitization, testing, and minor adjustments. Major repairs, additional parts, or extensive plumbing work may require a separate quote and scheduling.
• Installations/consultations include on-site assessment, water testing, recommendations, and basic installation where feasible. Full or complex installs may be completed in stages or on a follow-up visit.
• We use manufacturer-recommended parts and follow best practices. Warranty on labor and parts follows the original equipment manufacturer terms (typically 1–5 years depending on component).

Payments

• Consultations and standard first maintenance are often included at no extra charge (per your original agreement).
• Any additional parts, filters, UV lamps, or upgrades will be quoted on-site and require approval before proceeding. Payment for parts/labor is due at completion (cash, check, card—details provided at visit).
• Deposits (if required for larger installs) are non-refundable after 24 hours unless we cancel.

Liability & Safety

• We carry liability insurance for our work. However, we are not responsible for pre-existing plumbing issues, water damage, or problems caused by improper use/maintenance by others.
• Please ensure the work area is safe and free of hazards (e.g., no standing water, secure pets).
• Water quality results are based on testing at the time of service—ongoing municipal/well water changes are outside our control.

Privacy

• Your contact and address information is used only for scheduling, communication, and service delivery. We do not sell or share your data.

Changes to Terms

• We may update these terms occasionally. The version displayed at booking applies to that appointment.

Questions? Just call/text Juan at 954 736-9611 or reply to your confirmation email—we’re happy to clarify anything.
Thank you for trusting G3I to keep your family’s water pure, safe, and refreshing. We look forward to serving you!
Warm regards,
Juan C Grisales
G3I – www.g3inn.com
Boca Raton / West Palm Beach, FL